When your colleagues and customers are raging fans of your business, this spreads throughout the market and attracts even more happy customers which guarantees the sustainable growth and prosperity of your company.
To support your business in nailing your vision and business plan, all colleagues need the right on-brand mindset and tools to do their jobs to the very best of their ability. Fulfilling their personal and professional potential under your guidance will guarantee their energy and loyalty.
This is where your very own ‘Business Way’ comes in!
Julian Richer founded Richer Sounds in 1978 at just 19, opening his first shop near London Bridge. The business quickly became a standout success, with its original store holding a Guinness World Record for over 20 years for the highest sales per square foot. Today, Richer Sounds has grown into a nationwide retailer with 50 stores and a strong online presence. A defining moment in its history came when Julian transferred 60% of the company into a trust for employees, alongside awarding generous bonuses averaging £8,000 – reflecting his deep commitment to staff welfare.
Central to Julian’s success is his philosophy of putting people first, both employees and customers. He outlined this approach in his 1996 book The Richer Way, which offers practical guidance on employee motivation, accountability, and customer service, all within a transparent and flexible workplace culture.
Julian’s inspiring friendship and mentorship was not only fundamental in getting Stalkie back to full health and back to business after his nearly fatal brush with cancer, but it also provided him with the blueprint to create a ‘RAISE Way’ for his own business and, subsequently to create a ‘Way’ for many of his most progressive clients’ businesses too.
Your Business Way provides a definitive framework for values, beliefs, and performance benchmarks. It outlines how the company acts and the high standards that both colleagues and customers use to build confidence and trust in your business and brand. We will capture the very best version of all aspects of your business in a single, user-friendly document – the ultimate user guide for your internal and external stakeholders.
Business Way contains a number of modules that describe your organisation’s vision, core values, business plan, governance structure, technology, best practice processes, operations, measures, standards, terminology, training, behaviours and much more.
Tailored to the needs and culture of your business, Your Business Way will align your organisation’s purpose and business objectives with the optimum mindset and behaviours that your teams need to consistently implement total quality across your enterprise.
The RAISE Business Way is a bespoke programme based upon the specific needs and budgets of each individual client. The price will be agreed after your initial free discovery conversation with Stalkie and the RAISE Team.
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